Our refund policy gives you a transparent view of the rules and regulations regarding returning purchases from our website.
We try our best to create a hassle-free refund process for our customers. Our team ensures each parcel reaches our customers in good condition and in the promised timeframe. However, some packages get lost, damaged, or mishandled during the shipping process due to unfavorable and uncertain situations. In these events, our customers are entitled to a refund.
Requirements/eligibility for Refund Policy
When the shipment gets delayed by 30 days, this period is increased by 90 days for countries with shipping restrictions due to the ongoing Covid 19 pandemic.
Below are the events under which you can request a refund:
- If you receive a damaged parcel
- If you receive expired products
- If you received the wrong items or some items are missing from the parcel
You can raise a refund request with our customer support team within seven days of receiving the product. If there is something wrong in order, we will be happy to assist you and resolve your concern as earliest as possible. We reserve the right to refuse to initiate your refund request if you reach out after seven days of delivery.
After receiving your refund request, we will verify its authenticity and the reason for your request. If the reason/s provided by you are valid, we will initiate the refund process.
In case of unjustified and frivolous complaints regarding the content and quality of the products, we reserve the right to pursue legal actions against you as necessary.
You cannot request a refund under the circumstances where:
- You have ordered a wrong product
- The batch number does not match with the products being returned
- You are returning products due to a prescription change
- You have already consumed some medicines
- We only accept a refund when the products with their original price tags, bar-codes, invoices, and labels.
- We only initiate a refund when medicine strips or products are entirely unopened.
- We do not provide a refund if you have submitted the wrong shipping address.
- We do not accept refunds if you are not physically present while receiving the package.
Refund/Reshipment due to delayed delivery
If your order is delayed, kindly check your order status before requesting a refund.
We request you to contact our customer care team. Our team will track down your order by following up with the consignment party. If you do not receive the product, we will reship it without any shipping charges.
Kindly mention your order number in your email to make the reshipment process easier.
If you receive damaged or expired products, kindly provide images of the same to our customer care team, and we will initiate a reshipment as soon as possible.
Mode of Refund
The mode of refund varies in different circumstances. If you select credit/debit card or net banking as your mode of return, then the credit will appear in your bank account within 7 to 10 working days. We regret any inconvenience caused during this time, any delay of refund time entirely depends on the bank’s policy, and we have no control over it.
Do I have to pay a reshipment fee in UK?
We do not charge for reshipment in UK.
Do you charge for a reshipment?
We do not charge for reshipment across the globe.
How much time will it take to deliver a parcel in the covid-19 pandemic?
It entirely depends upon the current scenario of countries that includes our area of operation and the country where we are shipping. Due to less attendance of custom staff, you may face some delay in delivery up to 45 days.
When am I not eligible for a refund?
You cannot request a refund if you:
- Submitted a wrong delivery address
- Partially used the product
- Not physically present while receiving the product
- ordered wrong product
- the batch number didn’t match the product
- returning it due to prescription change
You cannot ask for a refund during shipment delays when you submitted the wrong address. In such cases, we can offer a reshipment, but you have to pay the shipping charges.
What should I do if I do not receive my order?
You may face trouble tracking your order until it reaches your country. During this period, you may see messages like “tracking details not found” or “pre-shipment.”
Wait for at least 5 to 7 days to see the tracking details of your order after you receive the confirmation mail.
If you did not receive the product even after the promised period, you should contact our customer care, and we will track it for you. If there is an issue, we will reship without any shipment charges.
What should I do if a few items are missing from my order?
If your package has some product missing, then please get in touch with our customer care team.
To ensure faster and hassle-free delivery, we often divide bulk orders into small consignments. These orders are shipped separately within a 5-7 working days gap.
If you did not receive all of your ordered products within 30 days, you could request a refund or reshipment.
Can I request a refund due to a failed delivery attempt?
If you fail to receive the delivery, you can contact your local postal office to rearrange the delivery or pick it up in person. If not collected within five days, the package will be returned to the sender.
Customers can cancel an order till we ship it. Once an order is shipped, you cannot cancel it.
We cannot accept specific orders, such as the unavailability of certain products, wrong prescriptions, and bulk orders. In such cases, we have the right to cancel your order.
Ivermectin-UK reserves the right to cancel an order that classifies as bulk Orders and meets our below mentioned criteria:
- Products are not for self-consumption
- Products are ordered for resale purposes
- Ordered the same products multiple times at the same address
- Same product ordered in bulk quantities
- The shipment address is invalid
We do not charge for the cancellation of an order provided it meets the terms of the policy.